Shipping and Delivery Policy

1) We offer two delivery methods

Collect – you may choose to collect your order from our premises - Unit 14 Pineville Junction, 81 Stapleton Road, Pinetown, 3610:

• Collection times are Mon to Fri: 08h00 –16h30 and Sat: 09h00–13h00.
• Please bring along your ID and the credit card you used to pay/proof of EFT payment.
• We also offer onsite Debit and credit payment options.

Delivery – We can deliver directly to your home or business anywhere in South Africa:

• You can change the delivery address post payment and before shipping your order. However, this cannot be done online and will be managed offline, via email or call correspondence.
• Please allow up to 7 working days to receive your order.
• The recipient of the order (yourself/the person you specify as the delivery person) will be required to sign for the order.

2) Order Processing

We will only start working on your order once we have received a confirmed order and full payment (credit card/EFT payments) is actually reflected in our bank account.

Orders will be dispatched within 1 - 2 working days. 

3) Shipping Costs

Our shipping costs are as follows: - 

Delivery fee of R75,00 for orders to all Main Centres within South Africa which are up to the value of R500.00 (excl. VAT) and a maximum of 30 kgs.

For orders over 30 kg, the following rates will apply:-

Local Deliveries within Kwa Zulu Natal ( Which includes all areas along the North Coast up to Richard's Bay, along the South Coast to the Wild Coast and Inland to Pietermaritzburg) 

• Main Centre - Rate per kg R 1.98
• Outlying Areas - Rate per kg R10.00 
• Please note there is a weight limit of 30 kgs per piece. 
• Maximum Dimension per parcel for carriage is 2m.

National Deliveries to Main Centres Johannesburg*, Pretoria*, Bloemfontein*, Cape Town*, Durban*, Port Elizabeth*, East London*, George*, Kimberley, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Welkom and Witbank

• Main Centre - Rate per kg R 5,00
• Outlying Areas - Minimum Surcharge R65.00 ( 0- 5 kg) rate per kg R 4.00 

Important notes for National deliveries:

• Rates above are for routes to / from Johannesburg to listed areas, or between Major Centers (*). For other routes please request a quote or do a quote online to confirm if a route has regional surcharges.
• Delivery times are calculated as from or to Johannesburg, and between Major Centres. Collections and deliveries in some other areas may be limited to certain days.
• Regional Surcharges are in addition to the normal rate and applied separately to the collection and delivery areas.
• Some remote areas may have special surcharge's or require special arrangements.

Consignments are charged on the greater of the total actual mass or total volume for items per waybill. The formula for calculating volumetric mass per item is dimensions divided by volumetric factor:

• Dimensions: Length cm x Width cm x Height cm
• Factor: 4000 for ECO or 5000 for OVN & AIR

4) Delivery Times

Depending on the location, we work to ensure all orders are delivered within 7 working days. Delivery time will be communicated to you/the nominated recipient at least a day in advance.

Local Deliveries within Kwa Zulu Natal Transit times based on working days:- 

• Main Centres  AM pick - PM delivery, PM pick up - AM delivery.
• Outlying Areas - 3 - 5 days 

National Deliveries within South Africa transit times based on working days:- 

• Main Centres - 36 - 72 hours 
• Outlying Areas - 3 - 4 days 

5) Undeliverable Orders

In case packages are returned to us as undeliverable, we will try to contact you and plan for re-shipment. Should this be as a result of the recipient not being present during pre-agreed delivery times, re-shipment will be organised at an additional cost to you, the purchaser.

6) Queries

Once you click to purchase with us, legal obligations arise and your right to a refund is limited by our terms and conditions as specified. Once payment is made, it is deemed that you have read our terms and conditions for the purchase. Should you have any queries, please contact us via the website contact form/email/call before purchasing through the website.